is serious about service. How well did we perform for you?

Click here and let us know.

We know our business depends on how well we meet your needs and expectations.

And although it is a real challenge to achieve and maintain the best customer service in Sofia, this is what we want to achieve for you.

You are the reason why our company exists.

In this light and in choosing us, the entire team makes the following service promises to you:

  1. To be approachable - a welcoming, open-minded and courteous professional.
  2. To listen to you carefully, identify your needs and clearly state what we can achieve for you and when.
  3. To respond to you within a maximum of one working day from the time of your enquiry.
  4. To keep you up-to-date.
  5. To seek solutions to your challenges.
  6. To be transparent - honest and straight talking.
  7. To deliver our agreements to you on time.
  8. To be accessible.
  9. To be knowledgeable and easy to work with.

So, if you have had an experience with us, we are very interested to know how well we kept our service promises.

Please take a moment to complete our survey here.


Our kind regards and appreciation, team